How We Work

Multi-Channel Secure Reporting with AI-Powered Processing

Our comprehensive reporting infrastructure accommodates diverse stakeholder preferences through four professionally managed channels, ensuring accessibility while maintaining the highest confidentiality and security standards.

1. Secure Web Portal

Access our multilingual reporting platform where stakeholders complete a structured digital form designed for comprehensive incident documentation. The portal supports multiple languages, enabling reporters to submit concerns in their preferred language for optimal clarity and detail. All portal submissions are encrypted end-to-end and processed through our proprietary AI investigation engine.

2. Dedicated Email Submission

For email-based reporting, we provide a standardized template that ensures comprehensive information capture and regulatory compliance. This structured format is distributed to client organizations as part of their service agreement and must be used for all email submissions to enable proper processing. Non-template submissions cannot be processed due to investigation methodology requirements and quality assurance protocols.

3. Surface Mail Review

Available for select package tiers, our surface mail option provides physical document submission capabilities for stakeholders preferring traditional correspondence methods. Organizations distribute standardized templates to their stakeholders, and all postal submissions must utilize the prescribed format to ensure accurate system conversion. Format compliance is mandatory to maintain investigation integrity and eliminate processing biases during digital conversion.

4. Professional Hotline Support

Our trained compliance specialists provide real-time assistance for complex or sensitive matters requiring detailed discussion. Hotline representatives guide callers through the complete submission process, ensuring all critical information is captured accurately in our investigation system.

Hotline Process Standards:

• Dedicated session time ranging from 30 minutes to over one hour depending on case complexity
• Real-time data entry by compliance professionals during the call
• Verbal confirmation of all recorded information before submission
• Evidence upload coordination when applicable
• Hotline Call Recording Policy: Call recordings are maintained exclusively for internal quality assurance purposes and remain strictly confidential under all circumstances. For local operations, recordings may only be disclosed during legal enquiries as permitted under Companies Act 2013 compliance requirements (India). For global operations, recordings maintain complete confidentiality with no disclosure provisions under any circumstances.

Anonymity and Contact Protocols

All submissions are processed anonymously by default, regardless of the reporter’s willingness to provide identity information. While we offer optional contact information collection for case updates, we actively encourage anonymous reporting to maximize reporter protection. Contact details, when provided, are stored separately from case data and used exclusively for authorized communication regarding case progress.

AI-Powered Investigation Engine

All submissions, regardless of channel, are standardized into our unified digital format and processed through our proprietary AI investigation engine. This represents the industry’s only fully automated investigation system, eliminating manual intervention while delivering Big 4 consulting-grade analysis and recommendations. Our AI-powered approach ensures consistent, objective, and comprehensive investigation standards across all cases while maintaining complete confidentiality.

AI-Powered Forensic Analysis with Expert Oversight

Within 72 hours of submission, your case enters our proprietary AI investigation engine where forensic-grade analysis is conducted using Big 4 consulting methodologies. Our system employs a sophisticated four-stage assessment process including initial risk classification, evidence authentication, behavioral analysis, and comprehensive summary generation.

AI Investigation Process:

• Automated evidence processing and pattern recognition
• Risk assessment using established compliance frameworks
• Cross-reference validation across submitted documentation
• Confidence scoring and credibility evaluation
• Regulatory compliance mapping specific to applicable jurisdictions

Our compliance professionals provide strategic oversight to ensure investigation quality and appropriate escalation protocols. This hybrid approach delivers consistent, objective analysis while maintaining the expertise required for complex organizational dynamics and regulatory considerations.

Comprehensive Investigation Analysis with Professional Findings

Upon completion of our AI-powered forensic analysis, we deliver a comprehensive investigation report to your organization’s designated ethics committee. Unlike traditional hotlines that simply forward basic incident information, we provide detailed professional analysis that serves as the foundation for internal decision-making.

Investigation Report Standards:

• Forensic-grade analysis with Big 4 consulting methodologies
• Evidence authentication and credibility assessment
• Risk classification and business impact evaluation
• Recommended action frameworks and compliance guidance
• Case merit evaluation to help organizations assess validity
• Stakeholder impact analysis and communication recommendations

Value-Added Intelligence:

Our detailed investigation reports help organizations immediately understand case significance, potential risks, and recommended next steps, eliminating the need for preliminary fact-finding and enabling informed decision-making from day one.

Scope Clarity:

Our service provides the professional investigation foundation. Final outcomes, disciplinary actions, and internal investigation procedures remain your organization’s responsibility. All case details are shared without reporter identifying information.

Self-Service Case Tracking with Anonymous Access

Our transparent tracking system enables reporters to monitor case progress independently using their unique case reference number, maintaining complete anonymity throughout the process. Upon submission, all reporters receive an immediate case reference number that serves as their secure access key to progress information.

Self-Service Tracking Feature:

• “Get Update” button prominently displayed on our reporting platform landing page
• Anonymous case status checking using only the case reference number
• No personal identification required for accessing progress information
• Secure screenshot or written record of reference number enables ongoing access
• Real-time status updates reflecting investigation milestones and organizational response

Update Framework:

• Case acknowledgment and processing confirmation
• Investigation milestone notifications and status changes
• Ethics committee review progress indicators
• Resolution timeline estimates where appropriate
• Final outcome notification upon case closure

Reporter Responsibility: Reporters must securely maintain their case reference number through screenshots or written records, as this serves as the sole access credential for progress tracking. Our reporting platform design ensures complete anonymity – no personal information is required to access case updates, providing maximum reporter protection while enabling transparent communication.

The “Get Update” feature operates independently of contact information provided during submission, allowing even reporters who chose not to share contact details to monitor their case progress autonomously through the reporting platform.

Professional Closure with Compliance Documentation

When organizational leadership reaches case resolution, we execute formal closure procedures that satisfy regulatory requirements and maintain comprehensive audit trails. Our closure process ensures proper documentation while preserving confidentiality and enabling future reference if required.

Resolution Standards:

• Final investigation report archival with appropriate retention periods
• Compliance documentation aligned with Companies Act 2013 requirements
• Secure case file storage with restricted access protocols
• Resolution notification to authorized stakeholders
• Quality assurance review and process improvement evaluation

Retaliation Protection:

While final case outcomes remain outside our scope, any retaliation incidents reported to us receive immediate priority escalation to ethics committees with urgent action recommendations.

All closed cases contribute to our continuous improvement methodology, enhancing investigation capabilities while maintaining strict confidentiality. Case records are retained according to regulatory requirements and organizational policies, with secure disposal protocols for expired documentation.